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KMID : 1155220190440040366
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Journal of the Korean Society of Health Information and Health Statistics
2019 Volume.44 No. 4 p.366 ~ p.374
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The Effect of Hospital Nurses’ Emotional Labor on Job Engagement and Turnover Intention
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Kwon Ju-Young
Ji Jae-Hoon
Kim Won-Joong
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Abstract
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Objectives: The purpose of this study is to analyze whether emotional labor experienced by nurses in their work affects turnover intention through job engagement.
Methods: Data were collected by a self-entry method using structured questionnaire for 243 nurses who worked at hospitals in Busan.
Structural equation and moderating regression model were applied for the analysis.
Results: Firstly, in emotional labor, which is an independent vari?able, emotional disharmony had a negative (-) effect on job engagement and a positive (+) influence on turnover intention. Secondly, it was found that job engagement, which is a mediating variable, had a negative (-) influence on turnover intention. Third, job engagement had partially mediating effect on causal relation between emotional disharmony (which is a subordinate variable of emotional labor) and turnover intention.
Conclusions: Based on the results of this study, it is suggested that preparation of a scheme to raise job enthusiasm and lower intention to change jobs is required by recogniz?ing emotional disharmony experienced by nurses and paying continuous attention to their work environment.
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KEYWORD
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Emotional labor, Emotional disharmony, Job engagement, Turnover intention
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